Return policy

I use Printful to fulfill orders from the Struggle Care store. At this time, Printful does not accept returns or exchanges due to buyers remorse or sizes issues. Because of this, any such refunds must come at my own expense and so the current policy of the Struggle Care store is to not offer returns or exchanges for items unless it meets the criteria below. Please contact me at KCDavis@strugglecare.com and I will help facilitate a return/exchange for you.

Damaged/defective items - Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.

Lost in transit - For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on the part of Printful are covered at their expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once they have confirmed an updated address. I will help facilitate updating the address.

Unclaimed – If I cannot reach you in order to update the shipping address your package will go unclaimed. Shipments that go unclaimed are returned to the facility and you will be liable for the cost of a reshipment to yourself.

If you do not claim your package for reshipment, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).